Flash Support
A question, a problem, a missing reading method? We answer every message.
Write to us
The form prepares an e-mail in your mail app; nothing is sent from this website.
The manuals
Most questions are answered in the application’s manual.
Frequently asked questions
- The app does not recognise my child’s voice.
- Check that the microphone is allowed (Settings › the app › Microphone), bring the device closer, and have the answer said clearly without background noise. Recognition is fully local: no connection is needed.
- I changed device: how do I get my subscription back?
- On the subscription screen, tap “Restore purchases” with the same Apple or Google account used for the purchase. Profiles stay on the old device (nothing is stored online).
- How do I cancel?
- On iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current period.
- How do I delete all data?
- From the app’s “Help & Info” screen, “Reset all data” erases profiles and history. Uninstalling the app has the same effect.